From family-owned lodging to chain properties and luxury resorts, the hospitality industry represents a diverse and complex environment, including an open and welcoming operating model, transient populations, multi-use facilities, conference spaces, bars, restaurants, casinos, gyms, pools, business centers and ballrooms. With approximately 53,000 lodging properties and over 15 million people employed by the hospitality industry in the US, a well-trained and security conscious staff can act as a force multiplier for recognition and reporting of suspicious activity potentially indicative of terrorism within or adjacent to their respective facilities. Hospitality security stakeholders should proactively work toward an improved security culture, which helps protect their staff, the public and the property from terrorism. Some of the activities described in this document may be constitutionally protected, and any determination of illicit intent should be supported by facts justifying reasonable suspicion. Any one activity or behavior may be individually insignificant, but when observed in combination with other suspicious behavior—particularly advocating violence—may constitute a basis for reporting.
STAFF TRAINING: The best and most cost-effective security technique is a well-trained staff that can recognize and react appropriately to a potential or actual threat. Training should highlight the importance of security, things to look for, and what to do in the event of an incident or attack. Staff should be highly encouraged— if not rewarded—to report situations which may be suspicious, hazardous or potentially dangerous. Hospitality facilities make security inherently challenging because of their size, layout, and amenities, and alert staff will be prepared to detect suspicious activity.
On-site Hospitality Training
In this 3-hour course participants will learn the signs of suspicious activity along with terrorist attack planning cycle, suspicious behavior, suspicious packages and possible surveillance activities that can be associated to criminal activities including terrorism while performing their daily duties.
For health care facilities / hospitals that employees security or public safety officers please go to our Law Enforcement/Security Professional section for NSI- Line Officer Training (Version 2), NSI- Private Sector Securty Training or Behavior Threat Detection (BTD) courses or any other additional training opportunities